Trustpilot

FAQ | Frequently Asked Questions

How will I know if you’ve received my cannabis seeds?
When you place an order with Royal Queen Seeds online, the order is automatically saved to our database. You will receive a conformation email summarising the cannabis seeds contained  in your order. If you don’t receive this email, please make sure it hasn’t been send to your Spam or Unsolicited Email folders.

You can log in to our website at any time to check your account and your orders; you’ll always find your order’s current status. As soon as your order is posted, you’ll receive a notification email and the order status will be updated in your account.

Can I cancel my order?
Cancelling an order is not a problem. If you haven’t yet paid, there’s no need even to let us know: after a certain number of days, an order is automatically cancelled due to non-payment.

If you have already paid, the order can be cancelled only if it hasn’t yet been posted. Check its current status in your account to see if you can still cancel.

Can I change the address for my order or have it posted to a different address?
You can change your address from your account on the website; you can also have your order posted to a friend or acquaintance, simply by telling us during the order process.

How much are postage and insurance rates?
No matter how many seeds you order, all orders are delivered free of charge and in anonymous packages worldwide. It’s a simple dispatch in an envelope or postal parcel. These orders are non-traceable and potential non-receipt of order is at your own risk.

What name will appear on my bank statement?
Privacy is key for Royal Queen Seeds. Our name will never appear on your bank yuor credit card statement, so no one will know you’ve purchased cannabis seeds. We treat your personal data with utmost caution and never give them out to third parties.

How will my order be posted?
All orders are dispatched through private courier express service. The cannabis seeds are packed in bubble wrap in a sturdy envelope. The package shows no sign of its content; all that appears is your name and a return address that isn’t Royal Queen Seeds’ address.

For further information, please consult our deliveries information page.

Choose a category :

Ordering Online

Are your products legal in my country?

Although we may ship to your country, we cannot provide any information about the legal status of our products in your country. Due to the amount of countries that we ship to it is simply impossible for us to keep track of what is legal in what countries.

It is your own responsibility to research your local laws and regulations before ordering with us. Unfortunately we cannot be held responsible if your parcel is held or stopped by customs.

How do I place an order?

To place an order through our webshop, you will need to create an account. Simply browse and select the items that you wish to purchase. Add to your shopping cart using the “Add to Cart” button and amounts where appropriate. Click “Check Out” when you're done selecting your items. Then simply follow the instructions on the payment page.

Please rest assured that we only use secure payment methods and regularly check our systems to be in line with best industry practices. Moreover because we value your privacy, most direct online payments made will be anonymous. The name “Royal Queen Seeds” will never appear on your statements.

Upon receipt of your payment, you will receive a confirmation email containing your order number. Please use this reference in any communications with us.

Do I need an account?

To place an order through our webshop, you will indeed need to create an account. Please do not worry about the information on your account, it is only ever used when sending your order or in our direct communication with you.  Please check our Privacy Policy for more details.

Is a minimum purchase required?

A minimum purchase of 15.00 Euros (excluding VAT and shipping fees) is required to place an order.

How can I pay for my order?

There are several payment options available to you on the Royal Queen Seeds webshop.  They include but are not limited to: Credit Card, iDEAL, Bank transfer, Direct E-banking, Cash in envelop, Bank Contact and PaySafeCard.

Please Note: We are unable to accept cheques, cash on delivery, debit or prepaid cards of any kind. Please consult the Payment Methods page at the bottom of the site for more information.

How do I check my order's progress?

As soon as you have placed an order with us you can check on it's progress via Your Account on our website. You will receive email updates at key stages; such as when your order has been shipped.

These emails will include your order number, dates and times and this information should be included in any communication with our Customer Service team.

Can I modify an existing order?

Due to the speed at which parcels are sent out, it is unlikely that you will be able to modify your order once payment has been received. Processing of orders begins as soon as payment is accepted by our system.

If you need to contact customer services regarding an order please do it as soon as possible to avoid complications. We will do our best accommodate your requests but it is not guaranteed.

Can I duplicate a previous order?

Definitely! If you log onto Your Account and go to the section marked “Order History” you will be able to repeat any previous order you have made with us. Simply press the “Reorder” button next to the appropriate order and you will be taken straight to the payment page. At this stage you can still add other products to the order or go straight to check out.

How do I cancel my order?

To cancel an order you placed, simply write your request in the form on our Contact page. Include your email address and order number for swift processing. Should you wish to alter the  order or payment method then above method should also be used.
Please note that in both cases orders can only be modified or canceled while we still have them, shipped orders can't be changed or cancelled.

Pricing & Payment

How to pay using Credit Card

You can pay for your order by Credit Card. Simply enter your card number, your card's expiry date and your 3-digit security code as it is listed on the back of your card. If payment is successful, we will be able to instantly start processing your order.

Please note though that we are unable to process prepaid or Debit Cards.

Both VISA and MasterCard have recently introduced a new service, where an additional code or password will need to be entered in order to confirm your identity. If you do not yet have a code or password for your card, please contact your card's provider for further information, or refer to the following pages:

For Verified by Visa, please click here

For Mastercard Secure, please click here

How to pay using Bank Transfer

At Royal Queen Seeds you can pay by bank transfer (through internet banking or by telephone). Once you have placed your order, we will send you the following bank details:

details

You will also receive an order number, please make a note of this as it's important for the next steps.

Take the order number as well as our bank details to your local bank or via your bank's online banking service and ask /choose to send a payment.

Enter the account number, IBAN and BIC / Swift codes where appropriate. In rare cases your bank may also ask for an address, you may contact customer services for this information.

Enter your name and order number in the section marked “Additional Information”.

When an order is placed a final amount is shown, please enter this as the amount to be transferred. Please do not select for the transfer costs to be shared or paid by the recipient as this will cause your payment to be rejected.

How to pay using Cash in Envelope

It might seem obvious advice, but if you would like to pay for your order using Cash in Envelope, then we recommend that you be cautious. Please ensure that you use a windowless envelope and that you do not include any coins. Overpayment will always be compensated, through store credit or additional products.

Note though that we only accept US Dollars, GBP Sterling and EU Euros when paying for your order in cash. We also recommend placing the money between two pieces of cardboard. Include your name and order number for swift processing.

Use the following address to send your payment, correctly-franked, to us:

We will send you a quick message to let you know when your payment has been successfully received and processed.

Please note that paying for your order this way is completely at your own risk. Contact your local post office for more information about how to minimize risk and send your payment securely.

Can I pay with Paypal?

Sorry, we're unable to accept payments from your Paypal account. PayPal's policy towards the products that we sell prevents them from offering their payment method to our webshop.

However, we are confident that we have a payment option available that suits you. They include but are not limited to: Credit Card, Bank transfer, Direct E-banking, Cash in envelop and SOFORT Banking.

Can I pay by cheque?

No, we don’t accept cheques of any kind. You could opt for sending cash instead. Please refer to the FAQ page ‘How do I pay with Cash in envelope?’

At Royal Queen Seeds, we also accept different methods of payment including Credit Card, iDEAL, Bank Transfer, Direct E-banking, Cash in envelope, Bank Contact and PaySafeCard. If you need more information concerning these payment methods, please check our other FAQ pages.

Can I pay using money orders?

We're currently unable to accept money orders as payment for your order. You could opt for sending cash instead. Please refer to the FAQ page ‘How do I pay with Cash in envelope?’

At Royal Queen Seeds, we also accept different methods of payment including Credit Card, iDEAL, Bank Transfer, Direct E-banking, Cash in envelope, Bank Contact and PaySafeCard. If you need more information concerning these payment methods, please check our other FAQ pages.

Do you accept Cash on Delivery?

Sorry, we currently do not offer an option to pay for your order upon receipt of your parcel.

However, we are confident that we have a payment option available that suits you. They include but are not limited to: Credit Card, iDEAL, Bank transfer, Direct E-banking, Cash in envelop, Bank Contact and PaySafeCard.

Do you offer wholesale or bulk pricing?

If you are planning to buy seeds in large quantities or if you want to place a wholesale order, please contact us via the form on our Contact Page with details about the product(s) and quantities that you are interested in, at which point we can provide you with more information.

Can I get a discount voucher?

Royal Queen Seeds always attempt to give the best prices across all of our product lines.

For even greater savings, there are a number of options available to you such as vouchers.

How do I get a voucher, great savings or free stuff?

- The easiest way is to simply enter all of the competitions that appear on www.royalqueenseeds.com or www.facebook.com/rqseeds

- Liking our Facebook page via the icon on www.royalqueenseeds.com. A voucher of 5% will be created automatically. If you do not see this voucher, please turn off all advertisement blocking programs you may have on your browser and try again.

- Leaving a product review on one of the products that you have purchased from us can earn a discount voucher.

Shipping & Delivery

Do you ship to my country?

Although we ship worldwide, countries that we're unable to ship to include: USA, Australia, China, Malaysia and other Asian countries. Alternatively the full list of countries we ship to can be found below: 

>  Click here   

If you can not find your country in our list, please contact us via the form on our Contact Page. We will be happy to help you.

How much does it cost to ship to my country?

Standard Shipping is free to all countries, however for a small fee, you may wish to upgrade your shipping to either Stealth Shipping or UPS Track&Trace where available. Specific fees for your country will be displayed when you are logged in at the checkout section of your order.

Shipping Methods

Is shipping discreet?

We do everything we can to ensure that the packages have no additional information except your name and delivery address. The packages are plain so as not to draw attention. An example of one of the packaging types used can be seen on the Shipping Information page.

At no point is the contents displayed on the outside and there is no order form inside stating what the products are.

You can also see what stealth shipping looks like via our helpful video on the Shipping Information page.

What is Stealth Shipping?

With Stealth Shipping, your seeds will be delivered in their original packaging, inserted in an authentic DVD case that has been sealed for maximum security. There is no promotional material inside, no invoice, no reference to RoyalQueenSeeds.com. Your ordered seeds (in their original packaging) are manually wrapped in a supplementary sheet that looks just like the ones you find in a regular DVD case and then placed in the case. The included DVD is no fake - you will receive a random B-movie with your order. The case is then sealed for maximum security from prying eyes.

We charge an extra €5 for this special shipping service.

Stealth Shipping Cannabis Seeds from Royal Queen Seeds on Vimeo.

Do you send to P.O. Box addresses?

To ensure your privacy and to offer the best service we only send products to your private address.

Do you deliver to post offices or distribution centres?

To ensure your privacy and to offer the best service we only send products to your private address.

Can I track my parcel?

We offer you the possibility to track and trace your parcel when you choose Shipping for your order. Nevertheless this service is not available for all destinations. This is an extra service that we offer and for that reason, there is a fee involved. We advise you to choose this option if you want to follow your parcel and stay informed about the delivery.
If you don’t select this option, your order will be shipped with our national carrier, which means that you are not able to track and trace your shipment. Orders from within the Netherlands, usually arrive the next day when you place your order before 2pm. Delivery within the EU usually takes up to 5 working days and outside the EU delivery may take up to two weeks or longer in some cases.
Please contact our Customer Service using our Contact Form if you have not received your parcel by the estimated delivery date.

What company do you ship with?

Parcels sent via Track&Trace are sent via own distribution network and therefore will arrive faster than via other services. Tracking is available for parcels by using the code sent to you via email. There is an additional fee for this and our stealth shipping service.

All parcels sent by Stealth or Standard Shipping are sent with the National Postal service. With Standard Shipping, when a parcel reaches the Dutch border or arrives via plane, it is passed to the next local postal service. This continues until it reaches the end address.

Will my parcel be checked by customs?

Your parcel can always be checked by your national customs agency, no matter which shipping method you chose.

Please note that, although we may ship to your country, we cannot provide any information about the legal status of our products in your country. Due to the amount of countries that we ship to it is simply impossible for us to keep track of what is legal in what countries.

It is your own responsibility to research your local laws and regulations before ordering with us. Unfortunately we cannot be held responsible if your parcel is held or stopped by customs.

When will my order be shipped?

Most orders are sent within 24 hours of receiving payment. We ship Monday through Friday, except during ofitial holidays.

A delayed status could indicate that a product is out of stock or that there is something wrong with the address that you provided. In this case, you will receive an e-mail from us with more information.

When will my order be delivered

When you place your order before 2pm. Delivery within the EU usually takes up to 5 working days and outside the EU delivery may take up to two weeks or longer in some cases. Please count the day of dispatch as day 0.
Orders that are shipped with the Track & Trace service arrive much quicker. You will receive an email containing a tracking code which can be used to find out more information such as when it was dispatched, it's current status and the expected date of delivery.

Can I redirect my order to another address?

A delivery address is required when placing an order and due to the speed at which parcels are sent out, it is unlikely that you will be able to redirect your order. We have no control over a parcel once it has left the warehouse.

Should any incorrect information be provided at the point of order (including but not limited to: Name, Address, Post Code) then we cannot be held responsible for any additional costs or non delivery.

Do I need to sign for delivery?

Only the shipping service needs to be signed for. Parcels sent via Standard Shipping or Stealth Shipping do not need to be signed for and these will be posted through your letterbox where possible. If nobody is home and the parcel does not fit through the letterbox ,then it will be held at your local post office for you to collect.

The carrier agents will attempt to deliver the parcel multiple times. Standard Shipping agents will only attempt delivery once before storing it at the local post office for you. You will be informed by your local postal service if they are holding a parcel for you. You then have a limited time to collect it, failure to collect it in time will mean the parcel is returned to us.

In this case we will contact you when the parcel has been received back into our warehouse."

What if nobody is home to accept the parcel?

Our carrier will try to deliver your parcel multiple times. If nobody is home and the parcel does not fit through the letterbox ,then it will be held at your local distribution centre for you to collect. Failure to collect it in time will mean the parcel is returned to us.
Standard Shipping agents will only attempt delivery once before storing it at the local post office for you. You will be informed by your local postal service if they are holding a parcel for you. You then have a limited time to collect it, failure to collect it in time will mean the parcel is returned to us.
In this case we will contact you when the parcel has been received back into our warehouse."

What if I have not received my order?

Orders to be delivered within the Netherlands, usually arrive the next day when you place your order before 2pm. Delivery within the EU usually takes up to 5 working days and outside the EU delivery may take up to two weeks or longer in some cases. Please count the day of dispatch as day 0 and remember that Saturday and Sunday are not working days, so do not count them.

Please contact our Customer Service using our Contact Form if you have not received your parcel by the estimated delivery date .

Privacy & Security

Is shipping discreet?

We do everything we can to ensure that the packages have no additional information except your name and delivery address. The packages are plain so as not to draw attention. An example of one of the packaging types used can be seen on the Shipping Information page.

At no point is the contents displayed on the outside and there is no order form inside stating what the products are.

You can also see what stealth shipping looks like via our helpful video on the Shipping Information page.

Why do you need my personal information?

We store your personal information to make it easier for us to send your products and get in touch with you about your orders. Your information is not used for any other purposes.

Who can see my personal details?

Your personal information is confidential and will never be given to anyone outside of the Royal Queen Seeds company.

Your personal information is only ever used by Royal Queen Seeds employees when they are handling your order or in any communication with you.

If you wish for your account to be deleted, please contact customer services and they can assist you with this.

Product Info

How do I germinate my seeds?

With several industry specialists on our team, we believe in the quality of our product and think that every customer from Royal Queen Seeds should be able to see that quality through their order. Because not everyone is as familiar with growing Cannabis Seeds, we have put together some of the industry basics, tips and tricks, to help novice growers get the most out of their harvests:

- Germinating (part 1)

- Germinating (part 2)

- Preserving

We also offer an Easy Start germinating tool, which help you maximize the germinating rate with no effort at all: Easy Start germinating tool

If you have any further questions, please do not hesitate to ask. Our Customer Service team will be more than happy to assist where needed.

Packaging

Royal Queen Seeds' packaging for the American (or non Europe) market is slightly different, yet "original" just like the European package.

Some countries issue specific requirements for packaging high-value products, like the cannabis genetics bred by Royal Queen Seeds. That’s why our packaging for outer-European customers may appear slightly different. Despite a few minor changes in their appearance due both to regulations and production needs, our packaging for the American market is as much “original” as the European one.

Royal Queen Seeds packaging

My Account

How do I check my order's progress?

As soon as you have placed an order with us you can check on it's progress via Your Account on our website. You will receive email updates at key stages; such as when your order has been shipped.

These emails will include your order number, dates and times and this information should be included in any communication with our Customer Service team.

Can I modify an existing order?

Due to the speed at which parcels are sent out, it is unlikely that you will be able to modify your order once payment has been received. Processing of orders begins as soon as payment is accepted by our system.

If you need to contact customer services regarding an order please do it as soon as possible to avoid complications. We will do our best accommodate your requests but it is not guaranteed."

Can I duplicate a previous order?

Definitely! If you log onto Your Account and go to the section marked “Order History” you will be able to repeat any previous order you have made with us. Simply press the “Reorder” button next to the appropriate order and you will be taken straight to the payment page. At this stage you can still add other products to the order or go straight to check out.

How do I cancel my order?

To cancel an order you placed, simply write your request in the form on our Contact page. Include your email address and order number for swift processing. Should you wish to alter the order or payment method then above method should also be used.

Please note that in both cases orders can only be modified or canceled while we still have them, shipped orders can't be changed or cancelled.

Can I update my e-mail address?

Updating of your email address can be done through the “Personal Information” section of Your Account.

All communications from us will be sent to the email address registered on an account.

Returns

Can I get a refund?

We strive to offer the best products and services to our customers. In the event that you aren't happy with the products, we will attempt to work with you to find a suitable alternative or offer you compensation.

Refunds may be possible for products that are unopened and undamaged. Once a return is agreed upon, return the items so they can be examined by us. If received in good condition, the exchange, credit or refund will be issued. Return costs non refundable unless otherwise stated by us.

If you receive a product that has been damaged during transit, please contact us within the first week of receipt of your parcel. We kindly ask you to take a picture of the product send it to us using the form on our Contact page. Include your name and order number for swift processing. Please do not return any items without our prior approval.

How do I report a missing item?

If you are missing an item in your order, please contact us within the first week of receipt of your parcel. We kindly ask you to take a picture of the parcel and its contents and send it to us using the form on our Contact page. Include your name and order number for swift processing.

Please do not return any items without our prior approval.

What if an item is damaged during transit?

If you receive a product that has been damaged during transit, please contact us within the first week of receipt of your parcel. We kindly ask you to take a picture of the product send it to us using the form on our Contact page. Include your name and order number for swift processing.

Please do not return any items without our prior approval.

Contact

How do I get in touch?

The Royal Queen seeds team is trained in the ancient art of smoke signals however you may find it quicker to contact our Customer Service team using our Contact Form.

When can I expect a response?

We attempt to answer all questions as quick as possible. Please note that messages can only be answered between Monday and Friday during office hours.

If you haven't received a replay after 5 working days please first check your spam folder and then contact us again via the Contact Form with your message and stating the date and time of your previous message.

Questions after 4:20 may take a little longer to respond to.