What about?

These are some of the more common questions that we get.

How can I earn points?

At the moment there are two ways of earning points:

• Purchases on the website,
• Birthday gift

How much are my points worth?

Each point has a value of 0.03€. For example, if you spend 100€ you could opt for a 3€ discount on your next purchase.

How can I use my points?

You can use the points to pay for an order or to get price reductions or purchase exclusive products for members.

Can I share my points with friends and family?

Only the account holder may accumulate and use benefits and points. Points may not be shared with anyone.

I have made a purchase, but my points are not credited. How long do I have to wait?

The points will be credited 7 days after your order has been shipped. Bear in mind that in case of returned, undelivered or refunded the points will be removed from the account. If you moved up a tier because of a returned, refunded, not delivered order your tier will be adjusted accordingly.

Is there any expiration date on my points?

Yes, the points will expire if you do not make a purchase within 2 years from the date of your last purchase.

Can I get credit for orders made in the past?

Points will not be awarded for purchases made before the launch of the program.

Is there any expiration date on my membership level?

On your anniversary date each year if you have not reached the points required to be on the tier are have at that moment, your account will be downgraded one level.

Even though the number of points in your account changes when you redeem these points, your level will be determined by the number of points earned during this period.

How can I check my point balance?

You can check your balance accessing the loyalty tab in your RQS profile.

How many points do I need before I can use them?

You can start using your points anytime.

Can my membership be terminated?

Royal Queen Seeds reserves the right to cancel any member and the earned points for any reason, including but not limited to any failure to comply with the program Terms & Conditions and/or website Terms & Conditions.

Is there any limit of points that can be earned?

No, actually, we encourage you to earn as many points as possible to enjoy the benefits of the different membership levels.

How can I cancel my RQS Grower account?

If you would like to terminate your account, please email our support team at [email protected] and will help you on that.