How does the Growers Club work?
The RQS Growers Club is a tier-based loyalty initiative designed to reward our customers with unique benefits and cash back. Gain XP (short for Experience Points) to unlock new tiers, and get Green Coins to turn them into discounts.
How do I earn XP and Green Coins?
You earn XP only by making purchases (€1 = 1 XP).
Green Coins are earned through purchases (€1 = 1 Green Coin), participating in loyalty activities, or as occasional gifts.
How do I use my Green Coins?
You will find your loyalty information at checkout, displaying your current credit and a checkbox in case you want to use it.
How much are my Green Coins worth?
Each Green Coin is worth €0.10. For example, if you spend €100, you’ll get €10 off your next purchase.
What is XP for?
The Growers Club has four levels: Starter, Grower, Greenfinger, and Master Grower. Collect XP through your purchases to level up, unlock new prizes, and enjoy more benefits.
Do Green Coins have an expiry date?
Your Green Coins will expire 24 months after the date of your last earning. At RQS, we don't want you to lose your Green Coins, so we'll notify you by email before they expire. This way, you can either exchange them for products and discounts or make a purchase to automatically extend their validity for another 24 months. Each time you earn Green Coins, the validity of your entire Green Coins wallet will be renewed for 24 months.
Do my XP have an expiry date?
Yes. XP determines your tier and expires 18 months after you earn it. You can only get XP by purchasing at our online store.
After XP expires, your tier will be recalculated based on the XP earned in the previous 18 months.
Where can I see my current status and credit?
You can check your loyalty status by logging into your Growers Club account.
Can I receive XP or Green Coins for past orders?
No. XP or Green Coins will be awarded only for purchases made after the start of this program.
When will I be able to see and use my credited XP/Green Coins?
XP and Green Coins will be credited 7 days after you submit your order. Please note that if the order is returned, undelivered, or refunded, both your XP and Green Coins can be removed from your account.
Is there a limit to the number of XP/Green Coins that can be earned?
No—in fact, we encourage you to collect as many as possible in order to enjoy all the perks we have to offer!
How many Green Coins do I need to collect before I can use them?
There’s no minimum. You can spend your Green Coins always you want.
Can I share my Green Coins with friends?
Only the account holder can collect and use the discounts and benefits. Green Coins cannot be shared with anyone. Make sure you collect them on the same account by purchasing from the same account every time you order.
How do I enjoy my tier benefits?
- Corresponding Green Coins will be credited to your account, notified to you by email, and available to redeem at checkout.
- Tier entry rewards (Green Coins) will be credited once you reach the corresponding tier.
- Where relevant, shipping benefits will be available to choose in the payment gateway.
- To keep up-to-date on all the new Growers Club benefits, join our newsletter.
RQS Growers Club account cancellation
If you would like to close your Growers Club account, you can do so by visiting the “My Growers Club” section of your account. Royal Queen Seeds reserves the right to cancel any membership and accumulated XP/Green Coins for any reason, including but not limited to non-compliance with the
program Terms and Conditions and/or
website Terms and Conditions.
To permanently delete your RQS Growers Club account, please contact our support team.
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