What about?

These are some of the most frequently asked questions we receive.

How can I earn Level Points or Green Coins?

At the moment, there are two ways to earn them:

• By making purchases on our website, you will receive one level point and one Green Coin for every $1 spent, or 2 if you are at the VIP level.
• Every year you will get 150 Green Coins for your birthday.

How can I use my Green Coins?

EYou can use your Green Coins to pay for an order, get discounts, or buy members-only products.

How much are my Green Coins worth?

Each Green Coin is worth 0,03$. For example, if you spend $100, you can get $3 off your next purchase.

What are Level Points for?

The Growers Club has 4 levels; Starter, Grower, Greenfinger and VIP. You will collect points through your purchases which will allow you to improve your level in the programme, acquire new prizes and have more benefits.

Can I share my points with family or friends?

Only the account holder can collect and use the points and benefits. Points cannot be shared with anyone.

I have made a purchase, but my Level Points and Green Coins have not been credited yet. How long do I have to wait?

Level Points and Green Coins will be credited 7 days after you submit your order. Please note that if the order is returned, undelivered or refunded, points will be removed from the account. If you have been upgraded because of an undelivered, returned or refunded order, your level will change accordingly.

Do Level Points have an expiry date?

Yes, Level Points will expire two years after the purchase that they were collected through. Points obtained with subsequent purchases will remain active for two years after their respective purchases.

Do Green Coins have an expiry date?

Your Green Coins will expire 18 months after your last order made from the specific account. Therefore, it is important that you remember to place your orders through your account. At RQS, we don't want you to waste your Green Coins, so one week before they expire, we will notify you so that you can exchange them for products and discounts or make a purchase and automatically extend their validity for 18 months.

Can I receive Level Points or Green Coins for past orders?

No points will be awarded for purchases made before the start of this programme.

Does my membership level expire?

Your membership level is linked to the Level Points you have earned. Your level will only expire if your Level Points expire and cause you to have a lower amount of points than you need to be at your current level. Remember that Level Points are independent of Green Coins and that redeeming your Green Coins will never negatively affect your level.

How can I check my Level Points or Green Coins balance?

You can check your balance by accessing the "loyalty" tab in your RQS profile, where you can see your redeemable Green Coins, your Level points and your current level.

How many Green Coins do I need to collect before I can use them?

You can start using your Green Coins at any time. By joining the programme, you get 10 Coins that you can redeem instantly.

Can my member account be suspended?

Royal Queen Seeds reserves the right to cancel any membership and accumulated Level Points/Green Coins for any reason, including but not limited to non-compliance with the programme Terms and Conditions and/or website Terms and Conditions.

Is there a limit to the number of points that can be earned?

No, in fact, we encourage you to collect as many points as possible in order to enjoy the benefits within the different levels of the programme.

How can I cancel my RQS Grower account?

If you would like to close your account, please email our customer service team at [email protected] and we will help you out.