Our carrier will try to deliver your parcel multiple times. If nobody is home and the parcel does not fit through the letterbox ,then it will be held at your local distribution centre for you to collect. Failure to collect it in time will mean the parcel is returned to us.

Standard Shipping agents will only attempt delivery once before storing it at the local post office for you. You will be informed by your local postal service if they are holding a parcel for you. You then have a limited time to collect it, failure to collect it in time will mean the parcel is returned to us.

In this case we will contact you when the parcel has been received back into our warehouse."