You have the right to return your order (or parts thereof) within 14 days of receipt without giving any reason, provided it is still factory sealed (further exclusions apply).

The return period will expire 14 days after the day that you (or a designated third party other than the carrier) has taken possession of the product. If you have ordered multiple products with varying delivery times in the same order, the return period expires 14 days after the final product of the order has been received.

You will be solely liable for any reduction in product value based on handling or use beyond what is necessary to access its functionality/condition. Also, any freebies that were received with the order must also be returned, otherwise, the value of freebies (according to their retail value) will be deducted from the refund.


To return an item(s), you must inform our customer service team via the contact form, or by sending an email to the address below:

Apartado de Correos nº 146
08170 Montornès del Vallés
[email protected]
t. 34 93 737 98 46 (from 8:00 to 16:00)
VAT: ESB-65812810
Coc Number: B-65812810

Alternatively, you can return the product(s) using this withdrawal form. Please note that any return costs will *not* be reimbursed if the product is returned without prior notification.


The following products are not covered by the right to return:

  • Products that have had their original seal opened.
  • Products returned outside of the return period.
  • Vaporisers or pipes that are unsealed after delivery (for health and hygiene).
  • Vaporisers returned in part under guarantee—all components included in the original packaging must be returned.
  • Perishable items.


After you have exercised your right to return, all payments (including shipping costs) will be refunded within 14 days. If you have returned the product without prior notification, we are not eligible to refund any shipping fees incurred. We may also request a tracking code as proof of return before the payment is refunded.

Depending on your original payment method, the refund will be performed as follows:

  • Bank transfer – Bank transfer
  • Credit card – Credit card (or bank transfer if more than 30 days have passed since initial payment)
  • BitCoin – Bank transfer
  • BitCanna – Bank transfer 


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